Skip to content

Page permalink

Always use the following permalink when referencing this page. It will remain unchanged in future help versions.

https://docs.sophos.com/support/program/index.html?contextId=endpoint

Endpoint Support Certification Program

The Support Certification Program (SCP) Technical Exam is a 45-minute exam to assess customer knowledge.

The exam tests the following:

  • Fundamental knowledge related to computer security definitions, Windows client and server administration, and basic networking.
  • Sophos Central administration, Sophos Endpoint and Server protection management, and feature functionality.

The exam consists of 30 questions with a passing score of 70% or 21 correct answers. The exam results will be sent to the Sophos Customer Care team for next steps.

Exam content

The sections below give you an overview of the topics covered and their respective score ratio.

Endpoint and Server Overview - 16.66%

Prior taking the exam, we recommend you getting familiar with the following ressources:

The exam will cover the following topics:

  • Explain the role and function of Sophos services

    • Update Caches
    • Message Relays

  • Explain what Sophos features protect against each type of threat

Endpoint Protection - 16.66%

Prior taking the exam, we recommend you getting familiar with the following ressources:

The exam will cover the following topics:

  • Explain the role and function of Sophos Endpoint features

    • Sophos Anti-Virus
    • Sophos AutoUpdate
    • Sophos Clean
    • Sophos Endpoint Defense
    • Sophos File Scanner
    • Sophos Health
    • Sophos MCS
    • Sophos Network Threat Protection
    • Sophos Safestore
    • Sophos System Protection
    • Tamper Protection
Fundamentals - 33.33%

The exam will cover the following topics:

  • Describe the characteristics of different threats

    • Breach
    • Zero-day
    • Social Engineering
    • Brute forcing
    • Phishing
    • Spear Phishing
    • Whaling
    • Drive-by Download
    • Man in the Middle
    • Denial of Service
    • Trojan
    • Ransomware
    • Rootkit
    • Virus
    • PUA
    • Cryptominer
    • Worm

  • Manage Windows software installations and uninstallations using MsiExec

    • Manage file access and permissions in Windows

  • Perform basic windows administration using Command Prompt

  • Verify IPv4 addressing and subnetting
  • Perform basic network troubleshooting using Windows Command Prompt
Sophos Central Overview - 16.66%

Prior taking the exam, we recommend you getting familiar with the following ressources:

The exam will cover the following topics:

  • Manage your products in Sophos Central

    • 4.1.a Application Control
    • Data Loss Prevention
    • Peripheral Control
    • Web Control
    • Web Protection
    • Deep Learning
    • Live Protection
    • CryptoGuard
    • Synchronized Security
    • Device Isolation
Getting started with Sophos Central - 16.66%

Prior taking the exam, we recommend you getting familiar with the following ressources:

The exam will cover the following topics:

  • Explain the administrative roles and permissions in Sophos Central

    • User
    • Read-only
    • Help Desk
    • Admin
    • Super Admin

  • Configure various Sophos Central policies to serve specific IT purposes