Network Support Certification Program
The Support Certification Program (SCP) Technical Exam is a 45-minute exam to assess customer knowledge.
The exam tests the following:
- Fundamental knowledge related to general networking, linux basics, and troubleshooting.
- Sophos Firewall (SFOS) administration, feature functionality, and troubleshooting.
The exam consists of 30 questions with a passing score of 70% or 21 correct answers. The exam results will be sent to the Sophos Customer Care team for next steps.
Exam content
The sections below give you an overview of the topics covered and their respective score ratio.
Sophos Firewall - 67%
Prior taking the exam, we recommend you getting familiar with the following ressources:
The exam will cover the following topics:
-
Configuration and basic troubleshooting of each Sophos Firewall feature
- Application Control
- Authentication
- Central Management
- Email Protection
- High Availability
- Network Protection
- SFOS - Getting started
- SFOS - Overview
- Remote Access
- Site-to-Site connections
- Web Protection
- Web Server Protection
- Wireless Protection
-
Firewall Overview
- Log file details
Fundamentals - 33%
General fundamental knowledge and technology
- Linux
- Networking
- Security
- Subnetting
- General Troubleshooting
- DHCP
- DNS