Sign in to Sophos Support Portal

To sign in, do as follows:

1. Go to Sophos Support.

2. Log in with your Sophos ID.

   The same "log in" page provides you the option to create your Sophos ID.

Home

You can create cases here. You create a Sophos Support case to get help with technical issues related to your products and customer account issues, such as licensing queries. See Cases.

If you’re a partner, you can create cases for your customers. Once you’ve created your cases, you can update and manage them in the Sophos Support Portal.

You can create a support, customer care, or partner case. See Create a Technical Support case.

You can also submit potential threats for investigation.

If you’re a Super User customer, you can also do the following:

• Approve a Sophos Partner to manage cases for you. See Allow a Sophos Partner to manage your account.

  Warning

  When you approve a partner, they have access to all the information associated with your account.

• Remove permissions for any approved Sophos Partners. See Remove access for a Sophos Partner.

Accounts

Click Accounts to view your account, all your cases, including closed cases, and your assets.

If you’re a partner, you can view your customers’ accounts, cases, and assets as well as your own.

Cases

Click Cases to view your open cases.

If you’re a partner, you also can view your customers’ open cases. See Cases.

Followed Cases

Click MORE > FOLLOWED CASES to follow cases that you need to find or get updates for quickly. You may find this useful if you’ve many cases or if you’re a Sophos Partner managing accounts for several customers. See Follow cases.

Sign out

We recommend that you sign out when you’ve completed your session. This prevents any issues related to your session timing out.