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Sign in to Sophos Support Portal

To sign in, do as follows:

  1. Go to Sophos Support.
  2. Click LOGIN to the right of the search option. Image
  3. Enter your Sophos ID and click Sign In. Image

The Sophos Support Portal has the following tabs.

Home

You can create cases here. You create a Sophos Support case to get help with technical issues related to your products and customer account issues, such as licensing queries. See Cases.

If you’re a partner, you can create cases for your customers. Once you’ve created your cases, you can update and manage them in the Sophos Support Portal.

You can create two types of cases:

Scroll to the bottom of the page to see a summary of your managed assets.
Managed assets

You can also submit potential threats for investigation, go to Quick Links and click Sample Submissions to do this.
Quick links

If you’re a Super User customer, you can also do the following:

Accounts

Click Accounts to view your account, all your cases, including closed cases, and your assets.

Accounts button

If you’re a partner, you can view your customers’ accounts, cases, and assets as well as your own.

My Shared account

Cases

Click Cases to view your open cases.

Cases button

If you’re a partner, you also can view your customers’ open cases.

All Open Cases

See Cases.

Followed Cases

You can find the cases you’ve followed here.

Followed Cases

You can follow cases that you need to find or get updates for quickly. You may find this useful if you’ve many cases or if you’re a Sophos Partner managing accounts for several customers. See Follow cases.

Sign out

We recommend that you sign out when you’ve completed your session. This prevents any issues related to your session timing out.


Last update: 2021-08-26
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