You can view the alerts for your Sophos Central customers that have Partner Assistance enabled.
To search for alerts raised in a customer’s Sophos Central Admin account, enter the customer’s name. To display all the records again, clear the search field.
You can filter the list of alerts based on their priority. You can choose to:
Show All Alerts (default)
Show High Alerts Only
Show Medium Alerts Only
Show Info Alerts Only
Launch Sophos Central Admin
If Partner Assistance is turned on in the customer’s Sophos Central Admin console, you can open their console and take action on alerts.
The customer’s Sophos Central administrator can turn on Partner Assistance.
The customer can turn on Partner Assistance in their Sophos Central Admin console under Account Details > Sophos Support > Partner Assistance.
Export to CSV
You can export the list of alerts to a comma separated value (CSV) file, click Export to CSV.