If the communications between Enterprise Console and a networked computer become slow or the computer becomes unresponsive, there may be a connectivity problem.
Check the Sophos Network Communications Report that presents an overview of the current state of communications between a computer and Enterprise Console. To view the report, go to the computer where the problem occurred. On the taskbar, click the Start button, select All Programs| Sophos| Sophos Endpoint Security and Control, and then click View Sophos Network Communications Report.
The report shows possible problem areas and, if a problem is detected, remedial actions.