This chapter describes the support tools available for Sophos UTM.

The pages of the Support menu contain many customer support related features ranging from various web links, through contact information, to the output of useful network tools that are used to determine important network properties without the need to access the command-line interface of Sophos UTM.

The following topics are included in this chapter:

In addition, the main page of the Support menu contains web links to the following information resources:

  • Knowledge Base (KB): Official knowledgebase of Sophos NSG contains numerous information on configuring Sophos UTM.
  • Known Issues List (KIL): The list of known problems that cannot be fixed or for which a workaround is available.
  • Hardware Compatibility List (HCL): The list of hardware that is compatible to Sophos UTM Software.
  • Up2Date Information: Sophos NSG Up2Date blog, which informs about product improvements and firmware updates.