SMTP/POP3 Quarantine

Messages in SMTPClosed Simple Mail Transfer Protocol and POP3Closed Post Office Protocol version 3 Quarantine can be displayed according to their respective quarantine cause:

  • Malware
  • Spam
  • Expression
  • File Extension
  • MIME Type (SMTP only)
  • Unscannable
  • Other

Use the checkboxes to select/unselect quarantine causes. Double-click the checkbox of a cause to solely select this cause.

Tip – Double-click a message to view it.

Profile/Domain: Select a profile/domain to show its messages only.

Sender/Rcpt/Subject substring: Here you can enter a sender, recipient, or subject to search for in the messages.

Received date: To only show messages processed during a certain time frame, enter a date, or select a date from the calendar icon.

Sort by: By default, the list is sorted by time of arrival. Messages can be sorted by date, subject line, sender address, and message size.

and show: The checkbox allows to display 20, 50, 100, 250, 500, 1000, or all messages per page. Note that showing all messages may take a lot of time.

Use the checkbox in front of each message or click a message to select it to apply actions on the selected messages. The following actions are available:

  • View (only available for an individual message): Opens a window with the contents of the email.
  • Download: Selected messages will be downloaded.
  • Delete: Selected messages will be deleted irrevocably.
  • Release: Selected messages will be released from quarantine.
  • Release and report as false positive: Selected messages will be released from quarantine and reported as false positive to the spam scan engine.

Note that only an administrator can release all messages held in quarantine. Users reviewing their messages in the Sophos User Portal can only release messages they are explicitly allowed to. The authorization settings for this can be found on the Email Protection > Quarantine Report > Advanced tab.

Select global cleanup action: Here you find several deletion options that will be applied on messages globally, that is, regardless whether they are selected and/or displayed or not.

Caution – Deleted messages are irrevocable.