These are the release notes for Sophos Mobile, managed by Sophos Central.
View the product documentation at Sophos Mobile.
When we ended support for the Windows Mobile operating system in 2020, it was still available as a device platform in Sophos Mobile. Now, we’ve removed Windows Mobile from dashboard widgets and device filters.
Note that because Windows Mobile is not supported, managing Windows Mobile devices from Sophos Mobile might stop working without further notice. We recommend you delete any Windows Mobile devices still enrolled with Sophos Mobile.
We improved device deletion entries in the Sophos Central Audit Log to include the name of the account that did the deletion.
We renamed the Maximum interval between synchronizations compliance rules for the different device platforms to include the type of synchronization the rule refers to.
For example, the Chromebook rule Maximum interval between synchronizations is now Maximum interval between Sophos Chrome Security synchronizations.
The Web Filtering configuration page for iOS now has a note stating that web traffic from apps is also filtered and that you must not block domains any app depends on.
We removed support for the following devices and mail servers:
On the Email account pages of Android Enterprise policies, added a note that modern authentication with Gmail requires Google Chrome.
We reduced the volume of Web Filtering events for Intercept X for Mobile on iPhones and iPads by ignoring OS-level connections from iOS to Apple servers.
| Issue ID | Component | Description |
|---|---|---|
| SMCSRV-13796 | Sophos Mobile Admin | Resolved an issue where the content of the Installed apps column in the Devices report gets truncated after 1024 characters. |
We removed the device action Set to “Not managed”. It was very rarely required and often used incorrectly. To remove a device when it loses its connection to Sophos Mobile, use the Delete action instead.
When you change the identifier of an iOS app after you added the app to Sophos Mobile, a new confirmation dialog will ask you to confirm the identifier.
Note that you can’t install the app if the identifier you enter in Sophos Mobile doesn’t match the value shown in iOS.
In the Apple Business Manager profile settings for iOS, we renamed the options of the Assign user to device setting to make it more obvious which option to use.
You can hover over the options in Sophos Mobile for additional information.
| Issue ID | Component | Description |
|---|---|---|
| SMCSRV-13677 | Sophos Mobile Admin | Resolved an issue with Apple User Enrollment devices where the assignment of Apple Business Manager apps failed when the Prioritize device assignment option was selected. |
When you enter managed configuration settings for iOS or iPadOS apps, we automatically remove leading and trailing spaces and other whitespace characters. Apps might fail to read managed configuration if there’s extra whitespace. (SMCSRV-13729)
The Access Point Name (APN) configuration of iOS device policies doesn’t support iOS 16.0, iPadOS 16.1, or later. Use the Cellular configuration instead. The APN configuration hasn’t been recommended by Apple for some time and has now stopped working for the versions mentioned. (SMCSRV-13734)
| Issue ID | Component | Description |
|---|---|---|
| CSMC-2417 | Sophos Central | Resolved an issue where the Help button on the Global Settings > Mobile > Data Lake uploads page opened the wrong help page. |
| CSMC-2418 | Sophos Central | Resolved an issue where the options for turning on Endpoint Protection and sending the user a welcome email for the Sophos Central Self Service Portal were unavailable. This issue affected both the Add User and Email Setup Link pages. |
| SMCSRV-13737 | Sophos Mobile Admin | Resolved an issue where the icon showing the severity of compliance violations was missing on the Show device page. |
| SMCSRV-13740 | Sophos Mobile Admin | Resolved an issue where we showed the wrong status when installing Android Enterprise work apps. |
The confirmation dialog of the Get log files device action now shows the email address that receives the log files. (SMCSRC-13679)
| Issue ID | Component | Description |
|---|---|---|
| SMCSRV-12674 | Sophos Mobile Admin | Resolved a layout issue where the context menu entries of tasks in a task bundle were misaligned. |
| SMCSRV-13693 | Sophos Mobile Admin | Resolved a layout issue where the context menu entries of iOS policies were misaligned. |
You can now use the extended device filter to filter by external device ID. (SMCSRV-13650)
When you renew an Apple Push Notification service (APNs) certificate, you can edit the email address field to reflect account changes you made in the Apple portal. (SMCSRV-13630)
| Issue ID | Component | Description |
|---|---|---|
| SMCSRV-13648 | Sophos Mobile Admin | Resolved an issue with Chromebooks enrolled via Google Workspace, where Sophos Mobile created new device records every time the device was re-enrolled. |
| SMCSRV-13665 | Sophos Mobile Admin | Resolved an issue where devices stopped synchronizing with Sophos Central after you sent a locate command. |
| SMCSRV-13646 | Sophos Mobile Admin | Resolved an issue with expiring Apple Push Notification service (APNs) certificates, where Sophos Mobile Admin showed a superfluous link to the APNs tab on the APNs tab itself. |
| SMCSRV-13367 | Sophos Mobile Admin | Resolved an issue with Managed Google Play apps, where the Edit managed configuration button was shown for apps without managed configuration. |
| Issue ID | Component | Description |
|---|---|---|
| SMCSRV-13607 | Sophos Mobile Admin | Resolved an issue where loading the list of iOS policies was slow. |
| SMCSRV-13569 | Sophos Mobile Admin | Resolved an issue where Mac users couldn't remove the MDM policy from their device, although you allowed it in the Apple Business Manager profile. |
| SMCSRV-13623 | Sophos Mobile Admin | Resolved an issue with Managed Google Play apps, where the installation tasks didn't complete if the app was already installed as a system app. |
These are the requirements for using Sophos Mobile Control (Android, iOS, iPadOS)
or the operating system’s native MDM client (macOS, Windows) with Sophos Mobile.
Other
Sophos Mobile apps (Sophos Secure Email, Sophos Secure Workspace, Sophos Intercept X for Mobile)
might have differing requirements.
For details, see the release notes for each app.
| Platform | Version |
|---|---|
| Android |
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| iOS |
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| iPadOS |
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| macOS |
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| Windows |
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| ChromeOS |
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Sophos Mobile supports the same web browsers as Sophos Central:
For details, see Supported Web Browsers.
Sophos Mobile supports the same directory services as Sophos Central:
For details, see Directory service.
| Product | Version |
|---|---|
| Microsoft Windows Server |
|
The Sophos Mobile EAS proxy supports the following mail servers.
| Product | Version |
|---|---|
| Microsoft Exchange |
|
| IBM Traveler | 9.0 |
| Zimbra | 8.0 |
See Sophos Mobile Known Issues list for a full list of known issues with Sophos Mobile and the Sophos Mobile Control app.
You can find technical support for Sophos products in any of these ways:
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