Sophos Security Services Retainer
Catalog of Services catalog
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Sophos Advisory Services
Redeem these advisory engagements with Service Units (SUs). Learn more at sophos.com/advisory-services.
View table arrow_forwardSophos Professional Services
For more details on each service or to learn more about the Sophos Security Services Retainer - Catalog of Services, contact your Sophos representative or visit sophos.com/support/professional-services.
View table arrow_forwardSophos Security Services Retainer
The Service is available in four tiers- Level 1, Level 2, Level 3 and Level 4. Each Service tier includes a defined allocation of Service Units that may be redeemed during the Subscription Term for Security Services listed in the Security Services Retainer Catalog. The Service also includes defined entitlements relating to professional services, Service Units, Digital Forensics & Incident Response, and tier-specific benefits, as set out in the table below. For more information, see the service description.
| Level 1 | Level 2 | Level 3 | Level 4 | |
|---|---|---|---|---|
| Professional Services: Technical Support Priority Routing | Yes | Yes | Yes | Yes |
| Professional Services: Community Access | Yes | Yes | Yes | Yes |
| Service Units: Pre-negotiated rate for additional SUs | Yes | Yes | Yes | Yes |
| Service Units (per subscription year) | 2 | 15 | 35 | 65 |
| DFIR: Service Units redeemable for DFIR (1 SU = 3 DFIR hours) | With Standalone DFIR Retainer | Yes | Yes | Yes |
| DFIR: Pre-negotiated DFIR hourly rate | With Standalone DFIR Retainer | Yes | Yes | Yes |
| DFIR: Onsite Support | No | No | Yes | Yes |
| DFIR SLA: Initial Response | With Standalone DFIR Retainer: 4 hours | 2 hours | 2 hours | 1 hour |
| DFIR SLA: Engagement Start | With Standalone DFIR Retainer: 24 hours | 24 hours | 12 hours | 8 hours |
| DFIR SLA: Onsite Response in Onsite Response Supported Locations | No | No | 36 hours | 36 hours |
| Services Liaison | No | No | Yes | Yes |
| Annual Executive Briefing | No | No | Yes | Yes |
| Annual Password Cracking | No | No | No | Yes |