Sophos Security Services Retainer
Catalog of Services catalog
Loading…
Sophos Advisory Services
Redeem these advisory engagements with Service Units (SUs). Learn more at sophos.com/advisory-services.
View table arrow_forwardSophos Professional Services
For more details on each service or to learn more about the Sophos Security Services Retainer - Catalog of Services, contact your Sophos representative or visit sophos.com/support/professional-services.
View table arrow_forwardSophos Security Services Retainer
The Service is available in four tiers- Level 1, Level 2, Level 3 and Level 4. Each Service tier includes a defined allocation of Service Units that may be redeemed during the Subscription Term for Security Services listed in the Security Services Retainer Catalog. The Service also includes defined entitlements relating to professional services, Service Units, Emergency Incident Response, and tier-specific benefits, as set out in the table below. For more information, see the service description.
| Level 1 | Level 2 | Level 3 | Level 4 | |
|---|---|---|---|---|
| Professional Services: Technical Support Priority Routing | Yes | Yes | Yes | Yes |
| Professional Services: Community Access | Yes | Yes | Yes | Yes |
| Service Units: Pre-negotiated rate for additional SUs | Yes | Yes | Yes | Yes |
| Service Units (per subscription year) | 2 | 15 | 35 | 65 |
| Emergency IR: Service Units redeemable for Emergency IR (1 SU = 3 Emergency IR hours) | With Standalone IR Retainer | Yes | Yes | Yes |
| Emergency IR: Pre-negotiated Emergency IR hourly rate | With Standalone IR Retainer | Yes | Yes | Yes |
| Emergency IR: Onsite Support | No | No | Yes | Yes |
| Emergency IR SLA: Initial Response | With Standalone IR Retainer: 4 hours | 2 hours | 2 hours | 1 hour |
| Emergency IR SLA: Engagement Start | With Standalone IR Retainer: 24 hours | 24 hours | 12 hours | 8 hours |
| Emergency IR SLA: Onsite Response in Onsite Response Supported Locations | No | No | 36 hours | 36 hours |
| Services Liaison | No | No | Yes | Yes |
| Annual Executive Briefing | No | No | Yes | Yes |
| Annual Password Cracking | No | No | No | Yes |