Sophos Security Services Retainer
Catalog of Services catalog
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DFIR & Readiness Services
Redeem these DFIR & Readiness services with Service Units (SUs). Learn more at https://www.sophos.com/en-us/products/incident-response-services.
View table arrow_forwardSecurity Testing & Assessment Services
Redeem these Security Testing & Assessment services with Service Units (SUs). Learn more at https://www.sophos.com/en-us/products/security-testing_assessment-services/security-testing.
View table arrow_forwardDeployment Services
Redeem these Deployment services with Service Units (SUs). Learn more at https://www.sophos.com/en-us/support/professional-services.
View table arrow_forwardSophos Security Services Retainer
The Service is available in four tiers- Level 1, Level 2, Level 3 and Level 4. Each Service tier includes a defined allocation of Service Units that may be redeemed during the Subscription Term for Security Services listed in the Security Services Retainer Catalog. The Service also includes defined entitlements relating to professional services, Service Units, Digital Forensics & Incident Response, and tier-specific benefits, as set out in the table below. For more information, see the service description.
| Level 1 | Level 2 | Level 3 | Level 4 | |
|---|---|---|---|---|
| Professional Services: Technical Support Priority Routing | Yes | Yes | Yes | Yes |
| Professional Services: Community Access | Yes | Yes | Yes | Yes |
| Service Units: Pre-negotiated rate for additional SUs | Yes | Yes | Yes | Yes |
| Service Units (per subscription year) | 2 | 15 | 35 | 65 |
| DFIR: Service Units redeemable for DFIR (1 SU = 3 DFIR hours) | With Standalone DFIR Retainer | Yes | Yes | Yes |
| DFIR: Pre-negotiated DFIR hourly rate | With Standalone DFIR Retainer | Yes | Yes | Yes |
| DFIR: Onsite Support | No | No | Yes | Yes |
| DFIR SLA: Initial Response | With Standalone DFIR Retainer: 4 hours | 2 hours | 2 hours | 1 hour |
| DFIR SLA: Engagement Start | With Standalone DFIR Retainer: 24 hours | 24 hours | 12 hours | 8 hours |
| DFIR SLA: Onsite Response in Onsite Response Supported Locations | No | No | 36 hours | 36 hours |
| Services Liaison | No | No | Yes | Yes |
| Annual Executive Briefing | No | No | Yes | Yes |
| Annual Password Cracking | No | No | No | Yes |