The Professional Services engineer will assist with the deployment of one (1) MDR Integration and provide guidance and knowledge transfer. The following is an outline of the tasks and knowledge transfer that may be completed during a MDR Integration engagement.
Activities
- Implementation one (1) MDR Integration pack
- Configuration of API credentials (as needed)
- Downloading and installation of OVA Template or script for Log Collector (as needed)
- Configuration of virtual host
- CPU
- RAM
- HDD
- NICs
- Configuration of virtual host
- Creation of MGMT and Syslog interface (as needed)
- Reviewing requirements for firewall allowances (as needed)
- Verifying data collection
- Checking interfaces in GUI and CLI
- How to contact the Sophos MDR Team
- Walk through Sophos Central MDR Reporting
- Q&A (as time permits)
Out of scope
- Modification to the Sophos product code base
- Configuration of third-party products within the client network which are responsible for network traffic flow.
Client Obligations
- The client will be responsible for ensuring that the baseline requirements for the installation of the Sophos solution are in place prior to the start of the engagement. These requirements are outlined in the pre-requisite guides, end user documentation or as communicated by the Sophos Advisory Services team.
- Client will provide a point of contact with the necessary skills and systems access to third-party products required to complete the installation.