This CIXA/XDR/MDR Implementation service is intended for larger organizations with more complex network and operational requirements. The Professional Services engineer will assist with the enablement of Enterprise Dashboard and the deployment of the Sophos Central client software and provide guidance and knowledge transfer. This enables your IT staff to become familiar with the key concepts in the configuration and management of the Endpoint/Server security solution in an enterprise environment.
The following is an outline of the tasks and knowledge transfer that may be completed during a CIXA/XDR/MDR Implementation engagement.
Activities
- Activation of Sophos Central License(s)
- Activation of Enterprise Dashboard and Enablement of Master Licensing (if required)
- Enterprise Dashboard Configuration/Review
- Enterprise Installer vs Sub-estate Installer
- Enterprise Administration Roles
- Global Templates Concepts
- Endpoint/Server deployment planning
- Competitor removal review/testing (up to 5 products/versions), including migration from Taegis to Central
- Devise installation process
- Review installation logs
- Deployment testing (up to 20 devices)
- Disk Imaging for VDI
- Review and configuration of up to 2 each of the following policies
- Threat Protection (Defining Exclusions)
- Peripheral Control
- Application Control
- Web Control
- Windows Firewall
- Policy Assignment - Device vs User
- Logs and Reports
- Events
- Custom Reports
- Scheduling
- Audit Logs
- Threat Cases
- Live Discover
- Endpoint/Server Agent GUI
- Tamper Protection
- Events/Logging
- Self-Help
- Review/Implement Active Directory Synchronization
- Installation of up to 2 Update Cache/Message Relay
- Sophos Central Alerting
- Configuration of Email Alerting
- API Token Management for SIEM Integration
- Communicating with Sophos Technical Support
- Continued deployment assistance of Endpoints/Servers during the engagement
- The number of devices deployed is wholly dependent on the customer.
- Q&A (as time permits)
Implementation Process
We begin with a 1-hour kick-off meeting to review the technical requirements and pre-requisites to prepare for the implementation. Our engineer will coordinate scheduling follow-up meetings for the configuration and implementation during the kick-off call.