A corrupted database configuration can be repaired by installing SafeGuard Management
Center afresh to create a new instance of the
database based upon the backed up certificate
files. This guarantees that all existing SafeGuard
Enterprise endpoints still accept policies from
the new installation.
-
The company and Master Security Officer
certificates of the relevant database
configuration must have been exported to .p12
files. The data must be available and valid.
-
The passwords for the two .p12 files as well as
for the certificate store must be known to
you.
We only recommend this procedure if there is
no valid database backup available. All computers
that connect to a repaired backend lose their
user-machine-assignment. As a consequence,
Power-on Authentication is temporarily switched
off. Challenge/Response mechanisms will not be
available until the corresponding endpoint has
successfully sent its key information again.To
repair a corrupted database
configuration:
- Reinstall the SafeGuard Management Center installation package. Open the SafeGuard Management Center. The Configuration Wizard is started automatically.
- In Database Connection, check Create a new database. Under Database settings, configure the connection to the database. Click Next.
- In Security Officer Data, select the relevant MSO and click Import.
- In Import Authentication Certificate browse for the backed up certificate file. Under Key file enter and confirm the password specified for this file. Click OK.
- The MSO certificate is imported. Click Next.
- In Company Certificate, check Restore using an existing company certificate. Click Import to browse for the backed up certificate file that contains the valid company certificate. You are prompted to enter the password specified for the certificate store. Enter the password and click OK. Click Yes in the message displayed.
The company certificate is imported.
- Click Next and then Finish.
The database configuration is repaired.
