Troubleshooting

When you run the Protect computers wizard, installation of security software can fail for a number of reasons:

• Automatic installation is not possible on that operating system. Perform a manual installation. For other operating systems (if your license permits you to protect them), see the Sophos Enterprise Console startup guide for Linux and UNIX.
• Operating system could not be determined. This may be because you did not enter your username in the format domain\username when finding computers.
• Firewall rules are blocking access needed to deploy the security software.