These instructions assume you have both SafeGuard Native Device Encryption and
SafeGuard File Encryption installed on your Mac. If you are using only one of the
above, steps may vary.
If you forget your macOS password, proceed as follows:
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Switch on your Mac.
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Click the question mark icon in the Password
field.
Your password hint is displayed and you are asked whether you want to
reset your password using your recovery key.
-
Click the arrow icon next to the message to switch to the recovery key
field.
-
Contact your security officer and ask for your recovery key. Additionally, your
security officer must remove your user certificate in the SafeGuard Management
Center.
-
Enter your recovery key in the corresponding field and click the arrow icon on
the right-hand side.
The Mac starts and the Reset Password dialog is
displayed.
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If you are an Active Directory user, ask your administrator to reset your
password and request a new password.
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Make sure your computer is connected to the Active Directory Domain
Services.
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In the Reset Password dialog, click
Cancel and enter your new password.
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Change your password once again, if required.
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If you are a local macOS user, enter a new password and a password hint and
click Reset Password.
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Click Create New Keychain.
A new login keychain is created. Note that all existing entries of your
keychain remain valid.
-
A mac with macOS 10.13 and APFS formatted system disk might need the new
password in order to create a new recovery password. When prompted, enter the
password.
The dialog is only shown if you are connected to the SafeGuard Enterprise
Server. If there is no connection, it is shown the next time a connection is
established.
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Enter your new password to create the SafeGuard user certificate.
If you are an Active Directory user, your keys are loaded into the
SafeGuard Enterprise keyring automatically. You can access your documents as
before.
-
If you are a local user, ask your security officer to confirm the user
registration.
-
Open the Server tab in the Preference Pane and click
Synchronize.
Your keys are restored and you have access to your encrypted documents
again.