SafeGuard Native Device Encryption

If you forget your macOS password, proceed as follows:

  1. Switch on your Mac.
  2. Click the question mark icon in the Password field.
    Your password hint is displayed and you are asked whether you want to reset your password using your recovery key.
  3. Click the arrow icon next to the message to switch to the recovery key field.
  4. Contact your security officer and ask for your recovery key.
  5. Enter your recovery key in the corresponding field and click the arrow icon on the right-hand side.
    The Mac starts and the Reset Password dialog is displayed.
  6. If you are an Active Directory user, ask your administrator to reset your password and request a new password.
    1. Make sure your computer is connected to the Active Directory Domain Services.
    2. In the Reset Password dialog, click Cancel and enter your new password.
    3. Change your password once again, if required.
  7. If you are a local macOS user, enter a new password and a password hint and click Reset Password.
  8. If the system cannot unlock your login keychain, click Create New Keychain.
  9. A mac with macOS 10.13 and APFS formatted system disk might need the new password in order to create a new recovery password. When prompted, enter the password.

    The dialog is only shown if you are connected to the SafeGuard Enterprise Server. If there is no connection, it is shown the next time a connection is established.